Refund policy
Returns and Refunds:
We want you to be completely satisfied with your purchase from Symbology. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy.
Eligibility:
To be eligible for a refund, please ensure that your item is in its original condition, unworn, and with all tags attached.
Returns must be initiated within 30 days of the purchase date.
Initiating a Return:
Contact our customer support team at info@symbology.eu to request a return authorization.
Clearly state the reason for your return and provide your order number.
Our team will guide you on the return process, including the return address and any additional instructions.
Refund Process:
Once your return is received and inspected, we will send you an email notification.
If the return meets our eligibility criteria, a refund will be processed to your original method of payment.
Please note that shipping fees are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please initiate a return and place a new order.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order.
We will provide instructions on returning the item, and a replacement or refund will be arranged upon inspection.
Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe, please check your bank account first.
If the refund is not reflected, contact your credit card company or bank, as processing times may vary.
Customer Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged item.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team at info@symbology.eu
Thank you for shopping with Symbology!
We want you to be completely satisfied with your purchase from Symbology. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy.
Eligibility:
To be eligible for a refund, please ensure that your item is in its original condition, unworn, and with all tags attached.
Returns must be initiated within 30 days of the purchase date.
Initiating a Return:
Contact our customer support team at info@symbology.eu to request a return authorization.
Clearly state the reason for your return and provide your order number.
Our team will guide you on the return process, including the return address and any additional instructions.
Refund Process:
Once your return is received and inspected, we will send you an email notification.
If the return meets our eligibility criteria, a refund will be processed to your original method of payment.
Please note that shipping fees are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please initiate a return and place a new order.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order.
We will provide instructions on returning the item, and a replacement or refund will be arranged upon inspection.
Late or Missing Refunds:
If you haven’t received your refund within the specified timeframe, please check your bank account first.
If the refund is not reflected, contact your credit card company or bank, as processing times may vary.
Customer Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged item.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team at info@symbology.eu
Thank you for shopping with Symbology!